This Site is owned and operated by GetSet2Play Ltd, with registered no. 07581844 and registered address at c/o Chiswick Gate 3rd Floor, 598 – 608 Chiswick High Road, London W4 5RT (we, us or our). Our registered VAT number is 114622644.
Your use of the Site and access to the Online Training Course and Miss-Hits Session Materials (as defined below) will be governed by these Terms and any other documents contained in these Terms, which will form a legal contract between us and you. By browsing or using this Site and accessing the Online Training Course and Miss-Hits Session Materials you are agreeing to be legally bound by the Terms.
If you would like to contact us for any reason please do so by completing our online contact form.
Account and Enrolment
We provide the Online Training Course by way of video tutorials and quizzes to reinforce learning, to provide you with information and confidence to become a Miss-Hits coach and part of the Miss-Hits community, delivering the Miss-Hits course to girls aged 5 – 8.
To access and use the Online Training Course, you will need to set up an account and request to enrol onto the Online Training Course. You will be required to provide personal information about yourself (including name, email address, password, postal address and phone number), and your payment details of the Price, as described below.
Enrolment onto the Online Training Course is only permitted if you are female, a qualified tennis coach, registered with a Tennis Federation or governing body in your country of residence, and you have the appropriate authority to work with children in your country of residence. For example, in the UK, such authority will be granted in the form of a DBS certificate (formerly known as CRB certificates). Outside of the UK, your confirmation of authority to work with children should be based on your country’s equivalent of a DBS check and certificate. Before you enrol, you will be required to confirm that you meet all of the conditions described in this paragraph.
You agree that you will provide accurate, current and complete information about yourself, and maintain and promptly update your personal information contained in your account profile.
Please ensure that you read these Terms carefully, and check that the details in your enrolment request are complete and accurate, before you submit the enrolment request. If you think that there is a mistake or require any changes, please contact us using the details set out above. We will confirm any changes in writing to avoid any confusion between you and us.
When you submit your enrolment request to us, this does not mean we have accepted your enrolment request for the Online Training Course. Payment will be taken once the enrolment request has been accepted and you will receive an email confirming that your enrolment has been accepted. If you do not receive confirmation within 24 hours of submitting your enrolment request, please contact us using the details set out above.
Completion of the Online Training Course
You will need to complete the Online Training Course within 30 days of receiving confirmation that your enrolment has been accepted, otherwise access to the Online Training Course will be terminated and you will have to pay a further fee to enrol on the Online Training Course again.
Following your successful completion of the Online Training Course (which we estimate will take approximately 6 hours), you will:
- receive a personalised online certificate which you may print and display at your Miss-Hits course sessions;
- be invited to join the Miss-Hits coaches closed Facebook page, access to which will be subject to you complying with the rules provided by us for interacting with the Miss-Hits community;
receive our monthly newsletter giving updates and sharing ideas from the Miss-Hits community;
- be issued with a login for the Coaches section of the Miss-Hits.com website and be granted access to, and be permitted to download for personal use, detailed session plans and guidelines for the delivery of your Miss-Hits course as well as warm up dances, music, certificates and take home sheets (Miss-Hits Session Materials); and
- be able to access the Miss-Hits shop for ordering equipment for your delivery of the Miss-Hits course. The cost of any equipment is not included in the price to enrol on the Online Training Course.
Accessing the Site and Online Training Course
Access to the Site is for your personal, non-commercial use and is currently free of charge, although access to the Online Training Course is subject to a charge as described below.
You are responsible for making all arrangements necessary for you to have access to the Site, the Online Training Course and Miss-Hits Session Materials. If you are able to view these Terms, you have everything you need to access them, i.e. a computer or mobile device with internet access.
You agree not to share your account password, and to keep your password confidential.
You must not misuse the Site, the Online Training Course or Miss-Hits Session Materials by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the Online Training Course or the Miss-Hits Session Materials, the server on which they are stored or any server, computer or database connected to them. You must not attack the Site, the Online Training Course or the Miss-Hits Session Materials via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to access and use the Site, the Online Training Course and Miss-Hits Session Materials will cease immediately.
You agree to comply with these Terms in your use of the Site, the Online Training Course and the Miss-Hits Session Materials and we reserve the right to suspend or terminate your access to them at any time if you breach these Terms.
Prices to enrol on the Online Training Course will be as shown on our Site. Payment will be taken upon you submitting your enrolment request.
We will use our reasonable endeavours to ensure that all prices and details of the Online Training Course listed on the Site are correct, however errors may occur. We will notify you as soon as possible in the event that there has been an error, and you will be given an option of confirming the enrolment request with the correct price, or cancelling the enrolment request and receiving a full refund if payment has been taken. If we are not able to contact you after reasonable attempts have been made, we will treat the incorrect enrolment request as cancelled, and you will receive a full refund if payment has been taken.
All fees are inclusive of VAT (if applicable). You may only pay using the methods of payment displayed on the payment page; no other methods of payment will be accepted. Payment will be in pounds sterling (£) only.
Cancellation and Refunds
As a consumer, you have legal rights in relation to services and digital content that are faulty or not as described. We are under a legal duty to supply services with reasonable care and skill. Nothing in these Terms shall affect your statutory rights. For more information please see https://www.citizensadvice.org.uk/.
You have a right to change your mind, end your contract with us and ask for a refund. You can end your contract with us in the period that will end 14 days after the day on which you are informed that your enrolment to the Online Training Course has been successful (the Cooling Off Period). However, if you access the Online Training Course within the Cooling Off Period, you will not have a right to a refund if you have agreed when making your Online Training Course enrolment application that you do not want to wait until the end of the Cooling Off Period has expired before accessing the Online Training Course. To end your contract with us, you may contact us using the contact details set out above. Alternatively, you may send us an online cancellation form.
We will only make refunds to the same method of payment which you used to make your purchase and all refunds shall be made within 14 days of us receiving your request for a refund.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Site, Online Training Course and any content and materials on the Site and Online Training Course, including the Miss-Hits Session Materials. You may download extracts of any page(s) from the Site, or any Miss-Hits Session Materials, provided that:
- the materials shall not be reproduced or included in any other work or publication in any medium;
- the materials may not be modified or altered in any way;
- you may only use the materials for the purposes permitted in these Terms;
- the materials may not be distributed or sold to any third party; and
- you do not remove any copyright or other proprietary notices contained in the materials.
If you copy or use any part of the Site, Online Training Course or Miss-Hits Session Materials made available through it, in breach of the Terms, your right to use the Site, Online Training Course and Miss-Hits Session Materials will cease immediately and you must destroy any copies of the materials you have made.
Data protection and privacy
Complaints or queries
If you have any queries or complaints about the Site or the Online Training Course or experience any technical issues, please contact us using the contact information as detailed above. We will use reasonable efforts to respond to you promptly.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.
Links to and from the Site
You may link to any page of the Site (except those pages containing the Online Training Course and the Miss-Hits Session Materials), provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, nor establish a link to the Site in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.
Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those websites or resources and we are not responsible or liable for them in anyway.
We do not guarantee that the Site, the Online Training Course and the Miss-Hits Session Materials will always be available, be uninterrupted, secure or free from bugs or viruses, or that they will be free from errors or omissions.
We shall not be liable for any delay or failure to perform resulting from causes outside of our reasonable control, including, without limitation, any failure to provide the Online Training Course or Miss-Hits Session Materials to you due to unforeseen circumstances or cause beyond our control such as acts of god, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, epidemic or other natural disaster, shortages of transportation facilities, fuel, energy, labour or materials or a failure of public or private telecommunications networks.
If an event outside of our reasonable control takes place that affects the performance of our obligations under these Terms we will contact you as soon as reasonably possible to notify you and our obligations under these Terms will be suspended for the duration of the event outside of our reasonable control.
You may cancel the contract if an event outside of our reasonable control takes place and you no longer wish us to provide the Online Training Course or Miss-Hits Session Materials. We will only cancel the contract if the event outside of our reasonable control continues for longer than four weeks.
Limitation of our liability
You acknowledge that the Site, the Online Training Course and the Miss-Hits Session Materials have not been developed to meet your individual requirements and you agree not to use them for any commercial, business or re-sale purpose other than as permitted by these Terms.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms that may apply to the Site, the Online Training Course and Miss-Hits Session Materials, whether express or implied, and we exclude our liability in relation to your use of the Miss-Hits Session Materials and delivery of your Miss-Hits course. You acknowledge that you will be solely liable in relation to any claims made relating to your delivery of the Miss-Hits course.
We have no liability to you for any unforeseeable loss or damage, such as loss of profit, loss of business, business interruption, or loss of business opportunity.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot be excluded or limited by law.
If defective digital content on the Site, or in the Online Training Course or Miss-Hits Session Materials, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by having in place the minimum system requirements advised by us.
Changes to the Terms
We may revise the Terms from time to time in the event of changes in relevant laws and regulatory requirements or changes to our business practices.
If you are an existing customer we will email you and give at least one month’s written notice of any changes to these Terms before they take effect. You can choose to cancel the contract as detailed above.
Your use of the Site and access to the Online Training Course and Miss-Hits Session Materials will be subject to the most recent version of the Terms available on the Site. We recommend that you read through the Terms available on the Site regularly so that you can be sure that you are aware of any changes that may apply to you.
The Terms do not create or infer any rights that are enforceable by any person who is not a party to them.
We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or obligations under these Terms to another person if we agree in writing.
If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.
Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
If you are in the UK, these Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with English law and the non-exclusive jurisdiction of the English Courts. If you live outside of the UK, these Terms shall be governed in accordance with your local laws.